Status: No vacancies

We don’t have a need for this role at the moment but if you’re interested in working for us then feel free to get in touch.

Customer service is a key ingredient

Join a team dedicated to providing equipment that changes people’s lives. Our customer service assistant position is a vital part of our customer excellence team. Customer interaction is predominantly telephone based, however, we adhere to a strict no cold-calling policy.

You will need great interpersonal skills, excellent customer service, an eye for detail and a team player. Good geographical knowledge is a bonus.

The Role

You will provide excellent customer service through your enthusiasm and knowledge. You will be required to assist customers and team members with a variety of tasks including:

• Answering customer enquiries or passing them on to the appropriate department.
• Giving information and helping to solve customer problems.
• Taking orders, tracking orders through to completion.
• Replying to email and online enquiries.
• Liaise with sales team and other departments.
• Arranging services for customers, for example, booking scheduled appointments and emergency callouts whilst maintaining efficient route planning.
• Raising invoices and processing payments.
• Obtaining customer information and entering it onto the database.
• Ensuring that the customer’s experience is a positive one.
• Assisting both end user clients as well as maintaining inter-business relationships.

Hours of Work

Monday – Thursday 08:30 – 17:00

Friday 08:30 – 15:30

No evenings or weekends.

Job Type: Full-time

Salary: Up to £19,100.00 per year

Additional pay:

• Commission pay

Benefits

• Casual dress
• Company pension
• On-site parking

Ability to commute/relocate:

• Peterborough: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)