Anglian Lifts is excited to welcome Natalie Pettrey as the newest addition to our administration and customer services team at our head office in Peterborough. With a diverse and accomplished background in customer services, media, business management, and accounts, Natalie brings a unique skill set that aligns perfectly with Anglian Lifts’ commitment to delivering exceptional customer experiences.
Natalie joins Anglian Lifts with a wealth of experience, including work with a local newspaper, where her media expertise honed her communication skills and public engagement. Her experience also extends to managing accounts and running her own business, giving her insights into the nuances of operational excellence and client satisfaction. Her impressive credentials and entrepreneurial spirit make her a valuable asset to our team and a key contributor to enhancing the support and services our customers receive.
Upholding Our Standard of Excellence
At Anglian Lifts, we are proud to have an administration and customer services team that is already regarded as one of the best in the mobility and lift industry. We hold ourselves to an exceptionally high standard in all areas of our business, from initial customer consultations to after-sales support, and our administration team is central to this. Our team’s dedication to serving customers with efficiency, respect, and professionalism is second to none. By welcoming Natalie, we are further investing in the quality and capacity of our support infrastructure, ensuring that our clients always receive the prompt and thorough assistance they expect from a company committed to excellence.
Our motto, “Doing it right,” underpins every interaction we have with our customers. We believe that the best way to build trust and deliver lasting value is by maintaining transparency, reliability, and a customer-first approach across all services. The administration and customer services team embodies this motto, taking proactive measures to address any customer inquiries or concerns. We prioritize understanding each customer’s unique needs, and Natalie’s background in customer service and business management will enable her to make meaningful contributions to our ongoing efforts to meet and exceed those expectations.
How Natalie’s Expertise Will Elevate Our Customer Experience
Natalie’s extensive experience in customer services and business management will further strengthen the capabilities of our team. She has a proven record of prioritizing customer satisfaction and fostering positive experiences, which aligns well with our goal of continuous improvement. Natalie’s time in media, where she worked with a local newspaper, has made her adept at clear and compassionate communication—an invaluable asset when working directly with clients who may require mobility or lift solutions that significantly impact their day-to-day lives. Her media background enhances her understanding of diverse customer needs and allows her to address inquiries or concerns with sensitivity and clarity.
Her entrepreneurial experience, having successfully set up and managed her own business, is another aspect that makes her well-suited for Anglian Lifts. Running a business requires a proactive mindset, adaptability, and a strong grasp of financial and operational logistics—skills that will undoubtedly contribute to her role in administration and customer services. She is accustomed to handling all facets of business operations, from accounts and client management to problem-solving and strategy. This versatility ensures that Natalie can quickly adapt to our high standards and play a significant role in driving customer satisfaction and loyalty.
Investing in People to Drive Continued Growth
At Anglian Lifts, we recognize that our people are at the heart of our success. Our continued growth over the years is a testament to our team‘s dedication and our commitment to hiring and nurturing talent that shares our values. We invest in professionals who bring diverse skills, passion, and a customer-centric approach to their roles. With Natalie joining us, we are strengthening not just our administration and customer services team but also our overall company culture of excellence. Her appointment reflects our commitment to fostering a team capable of delivering on our mission to “Do it right.”
As we continue to expand and adapt to evolving customer needs, our investment in people like Natalie ensures we remain prepared to meet new challenges and maintain our industry-leading standards. By adding experienced professionals to our team, we are affirming our commitment to creating an environment that supports not only our customers but also our team members’ growth and professional fulfillment.
Looking Ahead
We are excited about the positive impact Natalie will make within Anglian Lifts and are confident that her presence will further enhance our reputation as a reliable, customer-focused organization in the mobility and lift industry. Her experience and dedication will support our efforts to deliver top-tier customer service while upholding our company values and adhering to our “Doing it right” motto.
Please join us in welcoming Natalie to Anglian Lifts. We look forward to seeing the value she will add to our team and are proud to continue our tradition of excellence with her as part of our journey. With her on board, Anglian Lifts is poised to set even higher standards for customer service, affirming our place as an industry leader and a trusted partner for mobility solutions.
