“Am I only dealing with you?”
This is a question that we at Anglian Lifts are constantly.
People like to know there’s a real person attached to a real company at the end of the phone.
It’s not a nice customer experience to be passed from one company to another or indeed from one department another.
Anglian Lifts are the only people you deal with when using us for your home lift and stairlift requirements. Stairlift customer service at its best, how it should be!
One of the most important things in any transaction between a client and a company is the continuity of service. Knowing that if you pick up the phone and dial the number the people on the other end are the people you have always dealt with. They know who you are; they know the product you have had installed (or need installed), and they know the history of that product.
Most of all they know you.
“We don’t refer clients to other companies or businesses unless they are out of our area. We have our own, fully trained and qualified staff with many years of experience. Our team can cover all aspects of the business, from customer service to sales, maintenance and repairs of all domestic lifting products. Home lifts, stairlifts and hoists, we do it all. Any third parties that we use (for example building works and adaptions required for through floor lifts) are fully vetted and have been friends of Anglian Lifts for many years”
Phillip G. Rice – Managing Director
How many times have you been frustrated when trying to communicated with a business? You call them up,
Get greeted by an automated telephone system with complex phone options.
“Press 1 for this, Press 2 for that”
It takes you twenty minutes to navigate the menu and then you are kept on hold for another 40 minutes.
Eventually you get through.
The person on the other end taps away on a computer keyboard only to then put you through to another department and the cycle continues.
I bet this doesn’t happen if you select 2 for sales!!
Your initial frustration about a product issue or service is compounded by being given the run-around.
All you want is a quick resolution and to get on with your day. It can break the hardest of us. That is not what anyone wants.
Who am I dealing with?
When you call Anglian Lifts, you get through directly to our advisors. You’ll be dealing with the same people that booked you visit or installed your stairlift. If you need advice about stairlifts or home lifts, we have our own installers and these are the same engineers that deal with all the servicing and any required repairs.
What is the Anglian lifts customer service ethos?
“To us you are not just a number, you are integral to our company. I endeavour to treat all of our clients as part of an extended Anglian Lifts family. We give you the respect you deserve whilst maintaining a level of professional and personal service we would like to see our own family members receive.”
Rachel – Office Manager
Why do we think we are different?
“We aim to treat our customers like they are family and we are always friendly, professional and respectful. It doesn’t matter to use how you get in contact. Wither via online chats, text message, over the telephone or email. Our customers needs are the most important thing to us as their satisfaction is key to our success.”
Alicia – Customer Service Advisor
How can I get in touch with you?
We can be contacted by telephone, email, online chat via our website (probably bottom left of this screen) usually 24 hrs a day 7 days a week, we keep all of our latest company information up to date on our facebook page, and our opening hours are always available on our Google listing to keep you informed of any office holiday closing times (although we are still contactable)
Anglian Lifts Stairlifts are members of the BHTA and SafeLocalTrades
