Acorn & Brooks Straight Stairlift Error Codes: Sometimes you just want to know what that flashing red code means on the side of your stairlift. It might not even be an error. You may be able to easily sort it out yourself without the inconvenience and cost of calling out an engineers. This articles explains the Acorn and Brooks error codes. Full list of Acorn & Brooks T700 error codes below.
What do the Acorn and Brooks Stairlift error codes mean?
You may have mis-placed the manual, and now you want to know what those pesky codes mean on your stairlift? E5, F6, C4, it flashes away to its hearts content. Some Acorn & Brooks stairlift error codes may not require a rocket scientist, but possibly a stairlift engineer. It all depends on what the particular code means. Some issues can be a simple fix you can do yourself.
Warning: Stairlifts are powerful electrical devices
Please remember that stairlifts can be very dangerous items if you aren’t trained or experienced. Never dismantle any part of a stairlift or take the covers off. Leave more serious issues to a fully qualified stairlift engineer.
Are you looking for the Acorn 180 error codes?
The error codes in the table below refer to the latest (as of August 2021) Acorn and Brooks control system, the T700. It can be identified by the label on the side of your stairlift.
Acorn & Brooks Straight Stairlift Error Codes
| # | Meaning | Solution |
|---|---|---|
| A1 | Lift ready to use | Normal |
| A2 | Lift moving up (arm control) | Normal |
| A3 | Lift moving down (arm control) | Normal |
| A4 | Lift moving up (remote control) | Normal |
| A5 | Lift moving down (remote control) | Normal |
| A9 | Lift waiting for auto hinge to operate | Normal |
| C1 | Low battery voltage level, trickle charge active | Normal |
| C2 | Low battery voltage level, half charge active | Normal |
| C3 | Medium battery voltage level, full charge active | Normal |
| C4 | Medium battery voltage level, half charge active | Normal |
| C5 | High battery voltage level, sustained charge active | Normal |
| C6 | Battery full, no charge active | Normal |
| C7 | Power supply voltage to low | Check power supply |
| C8 | Power supply voltage to high | Check power supply |
| C9 | Main battery fault | Call Engineer |
| E1 | Safe edge activated (footrest down, underplate) | Check |
| E2 | Safe edge activated (footrest up side) | Check |
| E4 | Safe edge activated (cover down side) | Check |
| E5 | Safe edge activated (cover up side) | Check |
| E6 | Seat not in correct position (swivelled) | Move seat to travel position |
| E7 | Low battery (upward movement prohibited) | Drive to charge point |
| E8 | Aux switch operated while seat not swivelled | Call Engineer |
| E9 | Key switch off | Turn on key switch |
| F1 | Relay fault | Turn off and on, call engineer |
| F2 | Brake fault | Call Engineer |
| F3 | Motor overcurrent | Check for obstructions, call engineer |
| F5 | Main batteries are flat | Call Engineer |
| F6 | Final limit switch over-run | Call Engineer |
| F7 | OSG (over-speed-gear) activated | Call Engineer |
| H1 | Safety grounded to chassis | Call engineer |
| H2 | Safety grounded to earth | Call engineer |
| H3 | Auto hinge communication fault | Call Engineer |
| H4 | Secondary processor U2 not responding | Call Engineer |
| H5 | Memory store not responding EEPROM | Call Engineer |
| H6 | Auto Hinge end limits not found (timeout) | Call Engineer |
| H8 | Heat sink over-temperature | Allow lift to cool |
| H9 | Main motor PWM Fault | Call Engineer |
If in doubt call a qualified engineer
Anglian lifts deal with almost every brand of stairlift and home lift. We are always happy to have a chat. So, if you have a problem please feel free to give us a call. Our team will always try to resolve your issue over the phone promptly and efficiently before we consider sending an engineer. However, to get you up and running again it may need one of our supplier trained engineers.
Many times issues are related to a stairlift’s battery. Take a look at our guide to stairlifts batteries.
We have comprehensive lists of stairlift error codes for many makes and models of stairlifts an domestic home lifts. Feel free to give us a call if you need any advice contact us.
Please make sure you always use a company that is a member of the BHTA. This gives you peace of mind that you are dealing with a business that complies with their code of practice.
Acorn and Brooks straight stairlifts error codes summary
The Acorn and Brooks straight stairlift are usually a very reliable machines. However, if you do see an error code we hope this list gives you a guide. Feel free to give us a ring 01733 971 975 or drop us a message, even out of hours.
